iShinhan financial management app honored “Top 10 Trust Products 2022”

(HCMC) - December 7, 2022, iShinhan - financial management application of Shinhan Vietnam Finance Company Limited (Shinhan Finance) has just been honored with the "Trust Product 2022" - awarded by the Vietnam” Economy Times (VnEconomy). Accordingly, iShinhan has achieved "Top 10 Trust Products in the Vietnam – belongs to the group of Digital Finance, Digital Technology Products, Education” and was awarded at the Ceremony of announcing & honoring "Top 100 Trust Products in Vietnam 2022" given the trophy organized in Hanoi.

"Trust Products in Vietnam" has been an annual award organized by VnEconomy since 2006 to honor businesses whose products and services are voted by domestic experts and consumers. In 2022, "Trust Products in Vietnam" is organized with the theme "Digital Platform, Strengthening Trust". After the round of voting and evaluation, iShinhan was selected in the "Top 10 Trust Products 2022 – Finance field". This has proven Shinhan Finance's efforts in bringing digital experiences to help individual customers manage their finances simply and conveniently, anytime, anywhere. Currently, iShinhan is trusted by Vietnamese users to manage their personal finances when fully equipped with outstanding features and utilities, such as: Online loan and credit card registration, Automatic loan approval process and online contract signing, Comprehensive and intuitive digital financial management, Confidentiality and Safety…

Focusing on improving and securing customers' personal information, iShinhan applies 2-factor authentication (2 factor authentication); the fingerprint biometric method when logging in and performing some specific transactions helps customers better protect their transaction/account information. The iOTP code is used for financial transactions to prevent the risk of SMS messages when the phone is hacked, and to help iShinhan users make transactions even when they are abroad and cannot receive messages from phone numbers in Vietnam.

In particular, iShinhan with its Video Call feature integrated with e-KYC technology not only helps existing customers easily use financial services from Shinhan Finance, but also potential customers access capital in an official and transparent way. On the big data platform, combined with online connection from the Credit Information Center of the State Bank, the loan application approval time on iShinhan is very fast, within 15 minutes. In addition, users can experience modern technology from the step of registering to open a card, performing card services, etc... on iShinhan 24/7. With iShinhan, the process of opening an account, identifying, registering a loan, monitoring appraisal, approving, paying for a loan / credit card, ...are done quickly and conveniently.

That way, iShinhan has built and made growing applications chosen by many consumers. Less than 2 years since its launch, iShinhan has had more than half a million users download and use services and utilities on the app. In the first 11 months of 2022, iShinhan always achieved a growth rate of new users and an average transaction volume through the app of about 10%/month. In addition to the digital experience, iShinhan also attracts customers when it regularly has promotions for users when registering and paying for loans.

With a strategy of focusing on enhancing the customer journey on the digital platform through iShinhan, Shinhan Finance has demonstrated its commitment to bringing advanced technology and automation into the customer-oriented service process by Shinhan Financial Group and parent company Shinhan Card. And the fact that iShinhan received the "Trust Product 2022" Award will give Shinhan Finance more motivation to continue its journey to bring simple, fast, and convenient financial digitalization experiences to customers nationwide.