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Shinhan Finance provide personal financial solutions which help customers fulfill their dreams and improve life quality. For product consultation, you can contact us via one of these channels: 1. Download iShinhan application from CH Play (for Android devices) or the App Store (for iOS devices). Then, select the button "Tôi muốn vay" and apply for a loan according to iShinhan's step-by-step information request.
2. Connect with the SVFC Bot on Shinhan Finance's Facebook Messenger by clicking “Bắt đầu” button. Then, pressing “Đăng ký vay” button below and choosing a loan that suits your needs.
3. Apply online at <a href="https://shinhanfinance.com.vn/">https://shinhanfinance.com.vn/</a> by selecting “Đăng ký vay”
on the homepage. After that, pressing “Ước tính khoản vay” button and selecting the sessions according to your desired loan needs. Finally, clicking "Vay"
button and follow the required steps for information on the website.
4. Chat with our staffs to request support via Shinhan Finance's official Zalo page: <a href="https://bit.ly/ShinhanFinance-Zalo-official">https://bit.ly/ShinhanFinance-Zalo-official</a>
5. Send support requests to the email address (email): <a href="mailto:dvkh@shinhanfinance.com.vn">dvkh@shinhanfinance.com.vn</a>
6. Call 19005454 49, press key 2 to contact Sales Office
7. Go directly to Branches, Service Introduction Points at <a href="https://www.shinhanfinance.com.vn/contact">https://www.shinhanfinance.com.vn/contact</a> or at the "Địa điểm" section on iShinhan App. Complying with the regulations of the State Bank, Shinhan Finance does not charge any fees when you submit the application and the “Loan Application Form”.

1. How do I apply for a personal loan at Shinhan Finance?

In compliance with Circular 14/2017/TT-NHNN by The State Bank of Vietnam, effective from 01/01/2018, the principle and interest calculator is as follows:
 Interest calculator principle Interest rate is expressed by % per year (annual interest rate), a year means 365 days. The interest duration is a measure starting from the date of loan disbursement until the end of the day preceding the date of full repayment (including the first day, excluding the last day of the interest duration) and loan balance defined at the end of any day within the interest duration. Interest calculator
 The interest of each interest period is determined as follows: Interest = [∑(Actual balance x number of days maintaining actual balance x Interest rate)] : 365
For further detail of our tariff, please refer<a href="/assets/site/Shinhan-Finance_Loan-kit_Tariff_30th-Sep-2019.pdf" target="_blank" rel="noreferrer noopener"> </a><a href="/assets/site/Puplic-Tariff-Unsecured-loan-300KB.pdf" target="_blank" rel="noreferrer noopener">in here.</a>

2. How do I know the interest calculation method applied at Shinhan Finance?

You can check your payment through Shinhan Finance's loan search channels as follows:
Option 1:
- Download iShinhan application from CH Play (for Android devices) or App Store (for iOS devices).
- Open the app, select “Tôi muốn tạo tài khoản iShinhan’’ (skip this step if you already have an account) and follow the instructions
- After creating an account, you log in and choose to view “Lịch sử thanh toán” for full details.
Option 2:
- Type the link <a href="https://m2.shinhanfinance.com.vn">https://m2.shinhanfinance.com.vn</a> on the browser of your phone or computer.
- Select “Tôi chưa có tên đăng nhập”,
enter the required information (skip this step if you already have an iShinhan account)
- After creating an account, you log in and choose to view “Lịch sử thanh toán” for full details.
Option 3:
- Connect with SVFC Bot on Facebook Messenger.
- Press the “Bắt đầu” button, then click the “Tra cứu khoản vay”
button below and follow the instructions.
Option 4: Chat with our staffs to request support via Shinhan Finance's official Zalo page: <a href="https://bit.ly/ShinhanFinance-Zalo-official">https://bit.ly/ShinhanFinance-Zalo-official</a> 
Option 5: Use 24/7 automatic loan information channel via hotline 1900 5454 49 (Press 1)
Note:
- If you have registered an email address, Shinhan Finance will send your payment receipts via email.
- Please keep all invoices and payment receipts for Shinhan Finance for comparison if there is any mistake or issues.

3. How do I know Shinhan Finance has received my payment?

1. IF YOU ARE ALREADY A CUSTOMER OF SHINHAN FINANCE To log in account of Shinhan Finance’s website, you must have User ID and Password: Your User ID is your email address or National ID. "Password" provided on Loan agreement. If you have NOT received User ID and Password, please contact Customer Service Center: Call 1900 5454 49 press 0. Leave your request at dvkh@shinhanfinance.com.vn Visit Customer Service Center at Floor 10, PICO building, 20 Cong Hoa, Ward 12, Tan Binh Dist., HCMC.
 2. IF YOU ARE NOT CUSTOMER OF SHINHAN FINANCE YET Register for loan now at <a href="https://www.shinhanfinance.com.vn/en/product/personal-loan" target="_blank" rel="noreferrer noopener">https://www.shinhanfinance.com.vn/en/product/personal-loan</a>

4. How can I have an account to log in at Shinhan Finance’s website?

1) First time log in: Step 1: Log in to account - Visit www.shinhanfinance.com.vn - Click "LOGIN" - At "Account Login" section, input "User name" is your email address or National ID and "Password" provided on Loan agreement and key in "Verification code". - Click "LOGIN" Step 2: Create new password - Key in "New password". Password must have at least 8 characters including at least 1 number and 1 uppercase letter. - Confirm "New password" - Key in "Verification code" Verification code will be sent to your mobile phone registered with Shinhan Finance Step 3: Activate account When you receive loan disbursement notification via SMS, you can access to your Account at www.shinhanfinance.vn with User name and new password.
 2) Normal login (after first login): Step 1: Log in to account - Visit www.shinhanfinance.vn - Click "LOGIN" - At "Account Login" section, input "User name" and "Password" (Password is created at first time login). - Key in "Verification code" - Click "LOGIN" Step 2: Login successfully Click "REGISTER NOW" if you have not registered email with Shinhan Finance.

5. How can I log in my account at Shinhan Finance’s website?

If you cannot log in, please check: User ID/Password is input correctly? Turn of Vietnamese word processing function if needed. Account is activated yet? If you are unsure, please call 1900 5454 49 press 0. JavaScript is activated and works on your web browser? Network system, DNS, stability of internet line?

6. What should I pay attention to when logging in my account at Shinhan Finance’s website?

If there are any changes in personal information, please update those adjustments via these following channels to receive notifications as well as Shinhan Finance’s attractive promotions:
Option 1:
- Download iShinhan application from CH Play (for Android devices) or App Store (for iOS devices). Or type the link <a href="https://m2.shinhanfinance.com.vn">https://m2.shinhanfinance.com.vn</a>
on the browser of your phone or computer.
- Select “Tôi muốn tạo tài khoản iShinhan’’ (Skip this step if you already have an account)
- After creating account, you can log in your iShinhan account and select “Tôi muốn vay”
- Select “Thay đổi thông tin”
- Now, you can adjust your username, password, email... according to your needs
Option 2: Chat with our staffs to request support via Shinhan Finance's official Zalo page: <a href="https://bit.ly/ShinhanFinance-Zalo-official">https://bit.ly/ShinhanFinance-Zalo-official</a>
Option 3: Send support requests to the email address (email): dvkh@shinhanfinance.com.vn
Option 4:
Contact Customer Service Center at 1900545449 (press key 0)
Option 5: Go directly to transaction office at <a href="https://shinhanfinance.com.vn/contact">https://shinhanfinance.com.vn/contact</a>

7. How can I update my personal information to Shinhan Finance?

If you keep good payment history and meet Shinhan Finance’s requirements, you will have chances for Top-up loan. Please follow the instructions below.
- Download iShinhan application from CH Play (for Android devices) or App Store (for iOS devices). Or type the link <a href="https://m2.shinhanfinance.com.vn">https://m2.shinhanfinance.com.vn</a> on the browser of your phone or computer.
- Select “Tôi chưa có tên đăng nhập”, then fill the required information. (Skip this step if you already have an iShinhan account).
- After creating an account, you can log in and select "Tôi muốn"
- Select “Yêu cầu vay thêm”
- Select your desired amount and tenure
- Review the information and click “Gửi Yêu Cầu”
For any questions, please contact us in the following ways:
- Chat with our staffs to request support via Shinhan Finance's official Zalo page: <a href="https://bit.ly/ShinhanFinance-Zalo-official">https://bit.ly/ShinhanFinance-Zalo-official</a>.
- Connect with the SVFC Bot via Shinhan Finance's Facebook Messenger.
- Send support requests to the email address (email): dvkh@shinhanfinance.com.vn
- Please call 1900 5454 49, press 0 for more details.
- Go directly to Branches, Service Introduction Points at <a href="https://www.shinhanfinance.com.vn/contact">https://www.shinhanfinance.com.vn/contact</a> or at the " Địa điểm"
section on iShinhan App.

8. . How do I apply for top-up loan at shinhan finance?

Late or partial payment will be updated in your personal credit data at the Credit Information Center of Vietnam (CIC), leading to the following disadvantages:
You hardly have a chance to continue to receive long-term support from Shinhan Finance.
Other financial and credit institutions will be extremely cautious when reviewing your loan application later.
If the Credit Contract/Loan Agreement is not complied with, your case may have to be resolved in a court or a competent Commercial Arbitration Center.
Therefore, when you have a good credit payment history, you will receive the following benefits:
Continue to receive long-term support from Shinhan Finance.
 When you have financial need, you will also be approved by credit institutions more easily

9. The disavantages of late payment or partial payment

Shinhan Finance currently applies Service Fees related to loan documents as below:
- Issuance of Loan confirmation lettter: VND 110,000/envelope
- Provide Payment statement: VND 55,000/copy
- Provide copy of Loan agreement: VND 110,000/copy
- Provide copy of Insurance certificate: VND 110,000/copy
- Receive the required documents via post on registered address: VND 55,000/request
- Provide authenticated copy of motorbike registration form; land usage and owned home license: VND 220,000/copy (maximum of 5 copies)

10. How many types of service fee applied at Shinhan Finance?

You can request for loan foreclosure via: Call 1900 5454 49 press 0 Visit Customer Service Center at Floor 15, PICO buiding, 20 Cong Hoa, Ward 12, Tan Binh Dist., HCMC

11. Which documentation for foreclosure?

Personal Loan
- Basic terms of Credit/Loan Contract
- Credit/Lending Contract template
Auto Loan
- Basic terms of Credit/Loan Contract
- Credit/Loan Contract template
Sales Finance
- Basic terms of Credit/Loan Contract
- Credit/Loan Contract template
Forms and procedures for loan settlement before maturity 
You can request to settle
your loan before maturity
via these following channels:
- Sign the “Request for termination of Credit contract/Loan contract before maturity” form (Payment Request form)
- On the expected settlement date, you can pay the full amount shown in Payment Request
at the bank or Shinhan Finance's collection partners 
You can request to settle
your loan before maturity
via these following channels:
- Send support requests to the email address (email): dvkh@shinhanfinance.com.vn
- Chat with our staffs to request support via Shinhan Finance's official Zalo page: <a href="https://bit.ly/ShinhanFinance-Zalo-official">https://bit.ly/ShinhanFinance-Zalo-official</a>
- Contact Customer Service Center at 1900545449 (press key 0)
- Go directly to Branches, Service Introduction Points by finding the address at <a href="https://shinhanfinance.com.vn/contact">https://shinhanfinance.com.vn/contact</a> or at the "Địa điểm" section on the iShinhan app.

12. References for Fees, Forms and Contract at Shinhan Finance

You can call 1900 5454 49 to refer to the Shinhan Finance's General Clauses of Personal loan agreement <a href="/assets/site/CL-Bản-điều-khoản-cơ-bản-của-Hợp-đồng-cho-vay-tiêu-dùng-V.18-–-5.2021-Watermark.pdf" target="_blank" rel="noreferrer noopener">in here</a> or General Clauses of Living Need loan agreement <a href="/assets/site/LNL-MS02-Bản-điều-khoản-cơ-bản-của-Hợp-đồng-cho-vay-phục-vụ-đời-sống-V.02-5.2021-Watermark.pdf" target="_blank" rel="noreferrer noopener">in here </a>

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