PRINCIPLES OF CREDIT GRANTING AT SHINHAN FINANCE

1. Objective of Credit Granting

Shinhan Finance is committed to providing credit products to help customers achieve their personal financial goals while ensuring compliance with legal regulations and ethical standards in the financial industry. Credit granting activities are built on the principles of transparency, fairness, and sustainability.

2. General Principles

• Compliance with the law: All credit granting activities must comply with the current laws of Vietnam and the internal guidelines of Shinhan Finance.
• Fair customer assessment: Evaluate customers' financial capacity and creditworthiness objectively, without discrimination.
• Confidentiality of information: Customers' personal and financial information is strictly confidential and used solely for the purpose of credit processing.
• Credit safety: Ensure loans are granted based on customers' actual repayment capacity, minimizing the risk of bad debt.

3. Conditions for Credit Granting

Customers must meet the following criteria:

• Nationality and age: Be a Vietnamese citizen aged 20 to 60 (or as specified in specific product policies).
• Financial capacity: Have stable income and demonstrate the ability to repay.
• Credit history: Possess a positive credit history and not be listed as a defaulter by credit institutions or banks.

4. Credit Granting Process

• Consultation and application submission: Shinhan Finance staff assist customers in selecting suitable credit products and collecting complete documentation.
• Credit appraisal: Conduct a detailed assessment of the customer's financial capacity, loan purpose, and reliability.
• Loan approval: Based on the appraisal results, the loan will be approved or rejected.
• Disbursement: The loan is disbursed promptly and transparently.

5. Customer Rights and Obligations

• Rights: Customers have the right to be clearly informed about the contract terms, interest rates, service fees, and payment schedules.
• Obligations: Customers must make full and timely payments according to the signed credit contract.

6. Principles of Social Responsibility

Shinhan Finance discourages the use of credit for investment in high-risk or illegal industries. Furthermore, it is committed to supporting customers in financial difficulties through appropriate policies.

Shinhan Finance is dedicated to becoming a trusted financial partner, helping customers manage their finances effectively and sustainably.