Under the framework of the ASEAN – Australia - New Zealand Free Trade Agreement, Vietnam Competition and Consumer Authority (VCCA) - Ministry of Trade and Industry has been cooperating with Australian Competition and Consumer Commission (ACCC), New Zealand Commerce Commission (NZCC) and some businesses to hold the online seminar on the topic of " Consumer Protection In Consumer Loans Transactions – International Experience And Lessons For Vietnam" on 25/12/2020.
Shinhan Finance is honored to join as an active financial institution sharing its business administration experiences to help protect its customers and consumers through this meaningful seminar with the participation of Mr. Oh Tae Joon - Deputy CEO of Shinhan Finance.
As one of the leading enterprises in consumer lending in Vietnam, we put customers’ convenience & confidentiality as the first priority. Along with technical & process-relating solutions to increase the data security from the Company, we always actively raise public and customers’ awareness of consumer-data management and privacy and provide more of the basics of financial literacy throughout Company’s communication & activities.
Consumer protection highlights at Shinhan Finance:
- 120 days onboarding program that provide customers the standard loan management & recommended practices for an early prevention of bad debt , and further notices for customers to protect their personal details and loan account properly.
- The series of “Shinhan Finance Financial Talk show with the Financial expert” in 6 provinces in Vietnam. This activity helped customers to fully understand consumer lending, help customers to have better awareness and confidence in choosing a credible financial company as well as to protect themselves from frauds and brand impersonation on the market.
- From the early of 2020, Shinhan Finance has successfully deployed iShinhan - the mobile application that applied the security check with two-factor authentication following the banking and financial standards.
- Shinhan Finance is a consumer finance company providing the official information of all products, services, interest and tariff, and transparent loan process via its corporate website and at all Branches and Service Introduction Points, helping customers fully understand their rights and obligations before signing loan contracts. We regularly organize process training programs to enhance our employee behavior following business standards.
The seminar was live streaming at VCCA’s Facebook Fan page at https://fb.watch/2FrljugpRF/