Personal information privacy: An urgent issue in the financial field

Along with the development of technological applications, the security of customer information is a critical issue for businesses today, particularly in the banking and finance field.

Without a doubt, technology applications of financial companies help customers have a better loan management experience, easily check the loan payment process, proactively controlling the budget for monthly loan repayment, and help ensure a good credit history for customers.

Aside from the benefits of digital transformation, the issue of customer information security is always a top priority for financiers. Since then, organizations have invested on a regular basis in advanced solutions and advanced tools to reduce the risks faced by hackers, computer viruses, and other attacks in the context of increasingly complex information security situations.

Simultaneously, when sharing any information on the internet, everyone must exercise caution. Always carefully research reliable applications from reputable financial companies that are recognized by industry organizations and have a commitment to high confidentiality under Vietnamese law.

Focusing on improving and securing customer’s personal information, iShinhan - financial management application of Shinhan Vietnam Finance Company Limited (Shinhan Finance) applies 2 factor authentications; the fingerprint biometric method when logging in and performing some specific transactions helps customers better protect their transaction/account information. The iOTP code is used for financial transactions to prevent the risk of SMS messages when the phone is hacked, and to help iShinhan users make transactions event when they are abroad and cannot receive message from phone numbers in Vietnam.

As a result, customers can safely transact without going directly to a Shinhan Finance’s SIP or branch, as well as actively locking/unlocking their cards if there is any suspicion of fraudulent behavior.

With efforts to provide a convenient and secure digital technology experience, iShinhan - financial management application was voted as one of the "Top 10 Trust Products 2022 - Finance field" organized by the Vietnam Economy Times (VnEconomy) on December 7, 2022. Furthermore, the iShinhan application wins points with Vietnamese customers by incorporating outstanding features to simplify personal financial management, such as online loan and credit card registration, Automated loan approval process and online contract signing, Comprehensive and intuitive digital financial management.

With a strategy of focusing on enhancing the customer experience journey on a digital platform through iShinhan, Shinhan Finance has demonstrated its commitment to bringing advanced technology and automation into the customer service process by Shinhan Financial Group and parent company Shinhan Card.

Click here to take advantage of attractive offers and loan payment options at iShinhan.