Raise vigilance with the trick of "locking phone subscribers"

Recently, many people have received scam calls and messages threatening to "lock phone subscriptions" even though the sim has been registered by the owner. These fake calls are made by bad objects, making it difficult for users to distinguish real from fake, thereby, aiming to profit, scam, and appropriate property.

Threatening to "lock phone subscribers" after 2 hours

Taking advantage of the large-scale mobile information standardization campaign deployed by the Department of Telecommunications, bad objects have made fraudulent calls and messages informing the caller's subscriber is about to be "subscriber locked" after 2 hours, request to upgrade and add personal information.

If the user refuses to provide it, these objects will make threats about the subscription being locked and ask the user to follow instructions. At this time, if the user follows the instructions, there is a risk of losing control of the phone SIM and the bad objects will take over other accounts such as bank OTP codes, social accounts ...

The Department of Cyber ​​Security and Crime Prevention Using High Technology - The Ministry of Public Security has just issued a warning that people need to be very vigilant if they receive calls and messages pretending to be brands of telecom operators.

What to do when receiving fake calls?

Before the situation of fake state management agencies, to avoid falling into the trap, people should check that their phone numbers have been standardized according to regulations by such as: texting "TTTB to 1414”; look up information, update subscriber information on network applications (MyViettel, MyVNPT, My Mobifone...); call the telecoms directly or go to them network's point to update subscriber information.

Users also need to be careful when receiving messages from unknown numbers, not belonging to telecoms. To know exactly if the message is from the carrier you are using, users need to compare it with the identity message of each carrier. Details:

- For subscribers using Viettel telecom:

• Message sent from Viettel brand name.
• Display incoming calls: The number identified VIETTEL’s Customers Services (02462660198) will make an automatic call, or the operator will call the customer directly

- For subscribers using Vinaphone telecom:

• Message sent from VinaPhone brand name.
• Display incoming calls: Vinaphone brand name or from phone numbers 0888.001.091 and 0911.001.091.

- For subscribers using MobiFone telecom:

• Message sent from MobiFone brand name.
• Display incoming calls: From customer care switchboard number 9090.

- For subscribers using Vietnammobile telecom: Display incoming calls from phone number 0921.667.667.

- For subscribers using Indochina – Itelecom telecom:

• Message sent from iTel.
• Display incoming calls: From phone number 0879.028.888.

- For subscribers using ASIM Telecom – Local telecom:

• Message sent from myLocal.vn.

• Display incoming calls from phone number 0899.096.854 (LOCAL).

- For subscribers using Mobicast – WINTEL telecom:

• Message sent from Wintel.
• Display incoming calls from phone number 0559.559.559 or 0559.558.558.

In addition, carriers also make a few important recommendations such as:

- Usually, the network operator only requires the user to go to the nearest location to re-register the information, but never directly lock through the call.

- Be careful when clicking on strange links and websites to have information stolen or sabotaged through the network environment.

- Normalization of information does not require any information related to bank accounts. Therefore, users should not do any problems related to money transfer, login or account provision, OTP to access bank accounts.

Before the scams of bad actors, Shinhan Finance recommends that customers, in addition to updating official subscriber information for the Company so as not to miss important announcements, users also need to raise their vigilance, protect your phone number, account, avoid being taken advantage of by crooks, stealing information.

When you need Shinhan Finance's support, please contact:

• Hotline: 1900 5454 49.
• Or email: [email protected]